Deposit terms

• A booking is only confirmed once we receive a 25% deposit of the quoted price.
• The deposit is non-refundable with less than 48 hours' notice.
• With 48 hours' notice or more, we will move your booking and deposit to another available date, free of charge.
• If we can't get in or the area isn't ready to clean, the booking is treated as a late cancellation and the deposit is kept.
• The balance (quote minus deposit) is due on completion, before we leave. You can pay by card on our Pay balance page.
• If you booked by phone, text, WhatsApp or online, you also have a 14-day right to cancel. If your booking date falls within those 14 days, you're asking us to do the work in that period. Full details are in section 12 of our terms and conditions.

Read our full terms and conditions