1. About these terms

These terms apply to every job booked with Clark's No Messing About Cleaning ("we", "us"), covering carpet, upholstery, rug, end of tenancy and site cleaning across Essex and surrounding areas. By paying a deposit or confirming a booking, you ("the customer") agree to these terms. Contact: 07852 361159 · Clarksnomessingaboutcleaning@outlook.com

2. Quotes and pricing

• Prices on our website (from £5 per square metre) are a guide only. Your price is confirmed in a written quote before any work starts.
• Quotes are based on the information and photos you give us. If the area, number of items or level of soiling is different on the day, we will agree any change in price with you before we continue.
• Quotes are valid for 30 days.

3. Booking and deposit

• A booking is only confirmed once we receive a 25% deposit of the quoted price.
• The deposit secures your date and time, and we turn other work away to keep it free for you.
• The deposit is non-refundable, but it can be moved to another available date if you give us at least 48 hours' notice (see section 4).
• The deposit is taken off your final bill.

4. Cancelling or rescheduling

• 48 hours' notice or more: we will move your booking and deposit to another available date, free of charge.
• Less than 48 hours' notice: the deposit is kept to cover the lost booking.
• Please cancel or rebook by call, text or WhatsApp on 07852 361159, so there is a record of when you told us.
• If we ever have to cancel (illness, equipment failure, emergency), we will offer you the next available date or refund your deposit in full.

5. No access and no-shows

• If we arrive at the booked time and can't get in, we will try to contact you and wait 15 minutes.
• If we still can't start, the booking is treated as a late cancellation and the deposit is kept.
• The same applies if the area isn't ready to clean (see section 7) and we can't reasonably do the job.

6. Payment

• The balance (quote minus deposit) is due on completion, before we leave.
• We accept bank transfer, card or cash.
• Business customers may be invoiced by agreement, payable within 14 days.

7. Before we arrive

• Please clear small items, ornaments and anything fragile from the areas being cleaned.
• We need access to a water supply and a power socket.
• Large furniture can be moved by us where safe, but we can't move heavy or fragile items such as pianos, glass cabinets or wardrobes.

8. Results

• We use hot water extraction, which removes most dirt and stains. Some stains (bleach, dye, burns, old pet urine, wear) can be permanent, and we will tell you if we think a stain won't fully come out.
• Carpets usually dry in 2 to 6 hours. Please keep off them until dry and avoid putting furniture back too early.

9. Damage and liability

• Before we start, we will point out any existing damage, wear or loose seams.
• We are not responsible for damage caused by existing faults, poor original fitting, or fabrics not suitable for wet cleaning that you did not tell us about.
• If we do cause damage, please tell us within 48 hours with photos and we will put it right.

10. Complaints

If you're not happy, tell us within 48 hours and we will come back to look at it. We always aim to put things right first.

11. Your legal rights

Nothing in these terms affects your statutory rights as a consumer. Where the law gives you a right to cancel or a refund, that right applies.

12. Your 14-day right to cancel

• If you book by phone, text, WhatsApp, online or at your home, you have 14 days from the date of booking to cancel for any reason.
• To cancel, call, text or WhatsApp us on 07852 361159, or email Clarksnomessingaboutcleaning@outlook.com.
• If you cancel within the 14 days and before we start, we will refund your deposit, less a fair amount for any costs we have already had.
• If you book a date within 14 days, you are asking us to start the work during your cancellation period. Once the job is complete, the right to cancel ends.
• After the 14 days, sections 3 to 5 apply as normal.

13. Your details and advertising

• We keep your name, phone number, email and address to book, carry out and follow up your job.
• We may share your phone number and email with Google, in a secure encrypted (hashed) form, to measure and improve our advertising. Google cannot read your details in this form, and we never sell them.
• You can opt out at any time by calling, texting or WhatsApping 07852 361159, or emailing Clarksnomessingaboutcleaning@outlook.com, and we will remove your details from our advertising lists.
• Full details are in our privacy policy on our website.